Privacy Policy

1. Introduction

WalledAI Pte. Ltd. ("WalledAI," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (walled.ai) and use our products and services.

2. Information We Collect

Personal Information

We may collect personally identifiable information that you voluntarily provide, including:

• Name and job title
• Work email address
• Company name and size
• Phone number
• Billing and payment information

Usage Data

We automatically collect certain information when you access our services, including:

• IP address and browser type
• Pages visited and time spent
• Device information and operating system
• Referring URLs and search terms

3. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve our AI governance platform
• Process transactions and send related communications
• Respond to inquiries, demo requests, and support needs
• Send marketing communications (with your consent)
• Monitor and analyze usage patterns to improve user experience
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

4. Data Processing & AI Governance

WalledAI's core products are designed to protect sensitive data. When our platform processes your organization's data through our redaction, protection, and governance services:

• Your data never leaves your premise - on-premise deployments keep all data within your infrastructure
• Data processed through our SaaS offering is encrypted in transit and at rest
• We do not use customer data to train our models
• All data processing complies with applicable regulations including PDPA, GDPR, and CCPA

5. Data Sharing & Disclosure

We do not sell your personal information. We may share information with:

• Service providers - trusted third parties who assist in operating our platform
• Legal compliance - when required by law, regulation, or legal process
• Business transfers - in connection with mergers, acquisitions, or asset sales
• With your consent - for any other purpose with your explicit approval

6. Data Security

We implement industry-standard security measures including encryption (AES-256 at rest, TLS 1.3 in transit), access controls, audit logging, and regular security assessments.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. You may request deletion of your data at any time.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal data
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time
• Lodge a complaint with a supervisory authority

9. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.

10. Contact Us

For privacy-related inquiries, please contact us at privacy@walled.ai or visit our contact page.