Terms & Conditions

1. Acceptance of Terms

By accessing or using the WalledAI platform, website (walled.ai), and related services (collectively, the "Services"), you agree to be bound by these Terms and Conditions. If you are entering into these terms on behalf of an organization, you represent that you have the authority to bind that organization.

2. Description of Services

WalledAI provides an AI governance infrastructure platform that includes data redaction, content safety guardrails, hallucination detection, data classification, role-based access control, and governance dashboards. Services are offered through on-premise deployment and managed SaaS models.

3. Account & Access

• Enterprise accounts are provisioned through our sales team following a demo or POC engagement
• You are responsible for maintaining the confidentiality of your account credentials
• You must notify us immediately of any unauthorized access or security breach
• Account access is governed by your organization's RBAC policies as configured in the platform

4. Permitted Use

You agree to use the Services only for lawful purposes and in accordance with these Terms. You shall not:

• Reverse engineer, decompile, or disassemble any part of the platform
• Attempt to circumvent security controls or access restrictions
• Use the Services to process data in violation of applicable laws
• Sublicense, resell, or redistribute the Services without written authorization
• Interfere with or disrupt the integrity or performance of the Services

5. Intellectual Property

All intellectual property rights in the Services, including software, algorithms, models, documentation, and trademarks, are and remain the exclusive property of WalledAI Pte. Ltd. Nothing in these Terms grants you any rights to our intellectual property except the limited license to use the Services as described herein.

WalledAI's open-source components are licensed separately under their respective open-source licenses and are not governed by these Terms.

6. Data Ownership

You retain all rights to your data. WalledAI does not claim ownership over any data you process through the platform. We process your data solely to provide the Services and do not use customer data for model training or any other purpose not explicitly authorized by you.

7. Service Level & Availability

Enterprise customers receive service level agreements (SLAs) as specified in their individual contracts. We target 99.9% uptime for our SaaS offering. Scheduled maintenance windows will be communicated in advance.

8. Fees & Payment

Fees for the Services are set forth in your enterprise agreement or order form. All fees are non-refundable unless otherwise stated. We reserve the right to modify pricing with 30 days' written notice for renewal terms.

9. Limitation of Liability

To the maximum extent permitted by law, WalledAI shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from your use of the Services. Our total liability shall not exceed the fees paid by you in the twelve (12) months preceding the claim.

10. Indemnification

You agree to indemnify and hold harmless WalledAI, its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of the Services or violation of these Terms.

11. Termination

Either party may terminate the agreement with 30 days' written notice. WalledAI may suspend or terminate access immediately if you breach these Terms. Upon termination, you must cease all use of the Services. We will provide a reasonable period for data export.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of Singapore. Any disputes shall be subject to the exclusive jurisdiction of the courts of Singapore.

13. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated via email or through the platform. Continued use of the Services after changes constitutes acceptance of the updated Terms.

14. Contact

For questions about these Terms, contact us at legal@walled.ai or visit our contact page.